I’d like to introduce an opportunity to formalize and elevate the way we work together through a Gem Lab protection partnership with The Gem Lab.
This offering is designed to give you priority access, enhanced brand positioning, and added value for your clients—while maintaining the premium standard both our businesses stand for.
We are currently expanding The Gem Lab to better support the growing needs of our clients and the industry as a whole.
As part of this growth, we are introducing a Protection Partnership designed to provide a higher level of consistency, priority access, and ongoing support.
This allows us to work more closely with our clients, strengthen their offering in the market, and ensure they are fully supported as their businesses grow.
What the protection programme includes:
1. Priority Service
Your pieces and client requests move to the front of our queue. This ensures faster turnaround times, predictable scheduling, and the ability to meet tight client deadlines with confidence.
2. Dedicated Support
You’ll have direct access to our team for consultations, stone evaluations, and technical input. This allows you to make quicker, more informed decisions when sourcing or working with gemstones.
3. Use of the Gem Lab Brand
As a protection partner, you’ll be able to align your work with The Gem Lab name—demonstrating to your clients that your stones are handled, assessed, and supported by a trusted laboratory. This adds credibility and reassurance at the point of sale.
4. Enhanced Client Experience
We support you in elevating your client journey through:
- Professional documentation where required
- Clear, authoritative gemstone insights
- A stronger narrative around quality and authenticity
- We are working on marketing “Gem Lab Approved” gemstones throughout the world.
This allows you to justify premium pricing and build deeper trust with your customers.
5. Staff Education & Training
Your entire team gains access to ongoing educational material and support, including:
- Structured gemstone knowledge sessions
- Practical sales-focused training to confidently communicate gemstone quality and value
- Updates on treatments, market trends, and industry developments
- Reference materials your staff can rely on when engaging with clients
This empowers your sales team to speak with authority, improve conversion rates, and create a more informed and professional in-store experience.
6. Consistency and Reliability
With our Protection Programme in place, you eliminate uncertainty around availability. You gain a dependable partner who understands your standards, your workflow, and your clientele.
Tier 1 – Entry level
R5,000 upfront per month
- Priority turnaround (48–72 hrs)
- Use of “Gem Lab Approved” branding
- Basic email support
Tier 2 – Professional Protection
- R10,000 upfront per month
- Faster turnaround (24–48 hrs)
- Staff training (quarterly)
- WhatsApp quick-check support
- Listing as “Gem Lab Approved” partner
Tier 3 – Premium Protection
- R20,000+ upfront per month
- Same-day priority (where possible)
- High-volume allocation
- Staff workshops
- Co-branded marketing (“Gem Lab Approved”)
Direct access to you
2026 COURSE DATES
Practical Diamond Grading – One day practical R6500
12 June 2026
23 July 2026
22 Oct 2026
19 Nov 2026
Basic Gem ID Course – One Day R2800
29 May 2026
22 July 2026
21 Aug 2026
11 Sept 2026
6 Nov 2026
Two and half day Jewellery Valuation Course – R8500
22 – 24 July 2026
Day 1 – Basic Gem ID
Day 2 – Practical Diamond Grading
Day 3 – Practical jewellery valuation
Rough Diamond Course – R10000 run throughout the year